Please note, Carbonite does not throttle your restore download speeds. While download speeds are typically greater than upload speeds, it is important to know your service details to ensure you are getting the expected internet speed for your internet bill. The age, configuration, and performance of the computer also contributes to the speed of the restore. Restore operations can only take place when the computer is turned on and connected to the internet. Restore Speed. Hi I'm Cara, a Carbonite expert.
I can walk you through this process! Yes please, show me how! Contact your ISP if you are experiencing unreliable or slow connections with your internet. If possible, try to avoid using your computer during full restores for the quickest results. For laptops, keep the lid open to avoid the computer from going to sleep.
Was this article helpful? When people forget for example USB sticks in their laptops, they call support cause their computer is not starting up. This is because no operating system was found on the USB device and it stops there. You were not aware of this.
That you were not aware of this is not necessarily a fault of your own. When you create a mirror, your system disk that is bootable is now copied exactly on to the USB external drive. Windows on the mirrored copy then proceeds to start various programs and initializes drivers, but all the settings and configurations are expecting a drive in the computer. Things go awry pretty quickly from there which was unlucky for you as in some cases nothing would happen while in others something like this.
Where is the blame? Good question. The device manufacturers for not setting a standard or for changing this from what was once default without proper warning? This setting is a security issue for us in the IT business as anyone can just connect a USB stick quickly, start up or restart a machine and insert malware, steal data or anything else they want almost like in the movies. This is why we implement full disk encryption these days, or any security minded company with good IT administration.
But at the end of the day, Carbonite is not really at fault. Your customer service is horrible! I tried a chat to resolve an issue and was on chat for 40 mins. It was determined I needed a technician…I waited 20 mins. Who has time for this? You need to hire more people! I signed up for Carbonite on March 26th. I have about gigabytes of photos on my computer. Eight months later Carbonite still had not completed the backup with only slightly over half of it completed.
I had written Carbonite on a few occasions complaining about it and did not receive a satisfactory response. At one point I asked for a refund and was told that Carbonite did not give refunds. Finally I uninstalled Carbonite and I am now looking for a more reliable backup service.
Like any warranty service, which is what this essentially is, it looks great until you have to use it. Save yourself the money and buy some external hard drives. Backing up the files is a snap, restoring the files specially to a new one is not very intuitive and there should be better ways to do it. Like synching up the files with a local restore much faster. The SW has hiccupped a couple of times for no reason and caused full back-ups again, which we know by now it is very slow even with a superfast Internet connection and computer.
Lately new sw? I have a fairly fast i7 system, SSD drive, etc but now if I am working in an app Internet Explorer, 3DS Max, File Explorer, etc that requires file access, the software will hang sometimes or be very, very slow responding to the file access request. What Support. I am to the point of letting this subscription expire UGH!! I just renewed and figure out a better way to safe keep my files offline. After I upgraded to W7, I encountered more problems than ever before.
My computer stopped responding so frequently that I almost took an axe to the thing out of sheer frustration. I had to reboot constantly. It happened in every program including my web browsers. At the time, I did not realize the stop-responding problem was due to Carbonite until my subscription expired.
After several weeks after it expired my computer was humming like a baby with no glitches! No more problems with stop-responding!
During the restoration process after I switched over to a new computer with W7, Carbonite not only duplicated the files but triplicated them! I had more data on my new computer than imaginable. It would not complete the restoration process and would need to start all over again, hence creating triplicates. My little external drive has done just fine and has not caused any slow down or stop-responding. Service is slow, takes forever to back up or restore files. And try to cancel a subscription.
They somehow renewed a subscription using a cancelled credit card from Capital One. Just charged it to the new card. Do yourself a favor and buy an external drive for backup. I used Carbonite for creating a mirror image locally and for remote backup of files. The remote backup of files seems to work fine, although I have never tried to do a restore.
I can access my files remotely so at least I know that they are there. After many months of using the Carbonite mirror image software and it generate messages saying that my image was up-to-date, I began getting error messages and finally it shut down altogether.
I have been contacting them repeatedly for months and they have no forecast of when this product will be fixed. Now I am questioning whether I can believe anything that they say. Some time ago I signed up with Carbonite. I had two large files. One was pictures and the other was documents of various subjects. All in all I had 3, files and I had a backup of all of them, with the pictures being the most important.
I had photos of my kids when they were learning to walk and all through their lives. Now my youngest boy is 45 years old! So you can see how I had so many photos. I will sum this up as short as I can. I had the occasion of a hard drive failure and their was no way to retrieve files and photos from the hard drive. I thought that I was in the clear because I had Carbonite. I attempted to retrieve what I could [there was nothing] and I found that the backup was blank! I called Carbonite and they checked the backup.
The conclusion from Carbonite was that there was a backup but the backup files were blank! I asked what I had done wrong. What did Carbonite do? Nothing, Money back like the ads proclaimed. Carbonite now causes program lock-ups, slow PC performance, system freezes, blue screen, shutdown or startup problems, and installation errors. Their customer support is abysmal…basically telling me oh well…so sorry.
They Screw up Your computer, do nothing to resolve the problem and then tell you sorry…no refunds. Videos are not backed up here. Also when you retrieve your info you get double and triple your files back which takes several days to download, then your computer runs very slowly while you clean out all the duplicate files.
But I expect this all to restore tomorrow morning, and wel will be back to business. If not for the sequential backup of Carbonite we would have been just about out of business. I have been a Carbonite customer for many years, and they have consistently manged to screw things up. I would NOT recommend this service, not for anybody.
It does not work as advertised. It crawls at best, on a good day, going downhill, with the wind behind it…. The rest of the time, it is just painfully slow. A couple of times over the years I have been able to restore files that were corrupted, deleted, overwritten, or otherwise lost, and that has been useful.
From that point of view, it has worked, but only partially, and painfully slowly. Instead, Carbonite just stores some of your files temporarily, provided that you do not lose them…. Unbelievably, if you have a file in your backup and then you happen to lose the original from your own disk, Carbonite will then delete the backup! Yes, read that again: That really is how it works.
Nice feature. If you suddenly need to restore a specific file urgently, there is no way, nothing at all you can do, to get that one back sooner. In fact, when you select that additional file that you need right now, unbelievably it gets tagged on to the END of the line, and will be the very last file to get restored. Given then aforementioned extreeeeemly slow product, it could therefore be days, or weeks, or months before you see that urgent file….
At this rate, it should be done in about a month and a half…. Bottom line: Do not waste your money on this product. Tonight I went to restore my system after a blue screen, taking it for repairs,at a reputable repair shop, and the data was wiped out and the OS had to be reinstalled. When I went to restore, I learned that I was no longer an active member. Not only that, they had purged all my data. Nothing left. I received no renewal notices, warnings about a forthcoming complete purge, nothing.
I save all my emails just for situations like this. I also asked how they could unconscionably purge data without notification. They were cold and uncaring, offered no remedy and only an apology when I said they seemed cold and uncaring. I chatted with a supervisor, same result and no attempts whatsoever to keep me as a customer. Multiple support calls with Carbonite confirm that there is absolutely no way to back up anything in LocalLow.
I have been with Carbonite since the mid s. I went into it to retrive some old photos and found that info only goes back to Here is the partial answer:. So long as those files from the year previous to are on your computer, they would still be in our backup server. If they are not, they have most likely been purged via our data retention policy. My apologies for any uncertainty.
Carbonite is intended to be a backup solution rather than a data archiving solution. This means that deleted files would be removed from your backup 30 days after they are deleted, per our retention policy.
Me: That is their answer. So all those photos that I had placed on Carbonite are purged. I paid their yearly subscriptions for over 5 years for nothing. I ask what determined that all my files were purged in The whole point of automatic online back up is to have peace of mind and to put it out of your mind. If I have to worry about this and log in every day, I might as well do a manual backup. Carbonite is ending support for the Mirror Image feature on October 15, Starting October 16, , Carbonite will remove the Mirror Image feature from Plus and Prime accounts on a rolling basis, upon renewal.
Mirror Image will be removed from all remaining accounts on the end-of-support date of October 15, I would invite users to share their feedback about this decision with Carbonite.
Despite what Carbonite says, terminating it appears to be a play to get more money — even if we have pre-paid for a subscription that includes this service well beyond October LONG restore time. Mirror Image is a useful feature. Too bad Carbonite is eliminating it. I am very unhappy with Carbonite, and even moreso with the local yokel computer repairman, Husky Logic, here on Grand Island, NY, who got me into this. Its very simple.
When my computer broke down, Carbonite had only backed up 7gb of the over gb of lost data. I would have lost practically everything were it not for another resource in place. Haven't tried to retrieve anything yet. It's on my "todo" list. And I'll be doing it soon.
I could be wrong, but Tomcatv1 - Carbonite is one of 3 back ups I will have and the only one that is currently stored off site. I hope they are more trustworthy then my USB drives which seem perfect one day only to have all files that begin with the letter P to Z suddenly disappear due to a corrupt sector or file. I had no idea the bandwith was restricted when I signed on. Here's their response nice, I got it, and a few other answers via their support line in less then 3 hours.
How Carbonite Allocates Bandwidth The average Carbonite user backs up between 3GB and 4GB per day, but the speed of your Internet connection is the primary limiting factor for the speed of your backup. A cable user may backup and restore slower during peak Cable usage times. Additionally, Carbonite slows down while you are using your computer to avoid interfering with the important activities you may be performing.
Carbonite allocates more bandwidth to new users doing a typical initial backup of less than 35GB, and less to users after their backup exceeds GB. Once your initial backup is complete, updates to your backup usually take only a few minutes each day.
Our bandwidth policy is allocated into three tiers as shown below. This allows us to ensure that all users are able to backup their most important data as quickly as possible.
Actual speeds may vary depending on your internet connection, your computer's configuration, other Internet-enabled software you may be running, and how often you use your computer. The current maximum upload speeds are as follows: The first 35GB of data can achieve upload speeds of up to 2 mbps megabits per second.
Between 35GB - GB of data can have the upload speeds reach up to kbps kilobits per second. Note: The speeds indicated above are the maximum speeds that can be achieved. While Carbonite offers unlimited backup, users with more than GB of data selected for back up will find that completing their initial backup will take a longer period of time.
However, you can select for your important documents to be backed up first. After they have been backed up, you can then add any additional files to your backup. To add or remove files from your backup on a Windows computer, you can right-click on the location you wish to add or remove and select Carbonite; Back this up to remove items select Carbonite; Don't back this up.
For Macs you can manage your backup through the Carbonite Preference Pane. This only affects back up upload speeds and not restore download speeds. Carbonite can typically handle download speeds of up to 10 mbps regardless of how much data you are restoring. This also depends on the speed of your Internet connection, how fast your computer operates, length of time your computer is connected to the Internet, and how much you use your computer.
Carbonite can restore data at up to 10mbps, although most consumer internet connections are slower than this. If your internet connection provides download speeds of 10 mbps and the only activity being performed by your computer is your Carbonite restore process, it is possible to restore as much as GB per day.
I think it would be a great feature if these storage companies would at some point offer to send your back up back to you on Blue Ray or DVD. Maybe one day. I have been using Carbonite for about 6 months now. It's an excellent service that I can't recommend enough. I have around GB of data backed up from my file server and 37 GB backed up from my primary workstation. The larger one took 40 days to upload via our Windstream DSL connection. That's an average of about 5.
I've been in IT primarily web hosting and networking with some retail systems for over a decade. I could upload my data to one of my web servers, but that doesn't make sense to me. For one, I'd have to pay for my bandwidth. Also, I wouldn't have this nifty software running in the background automatically backing things up. Sure, I could have something programmed to sync with my backup every few hours, but it would bog down the system while it was doing it I have tested this.
Carbonite runs nicely in the background. Within minutes of changing a file, Carbonite springs to action and backs it up. And it does so in such a way that it neither bogs down the computer or the DSL connection. In my years in IT, I've seen my share of hard drive failures and I would say that is more likely than Carbonite going bust. I could back up again to external drives, but that doesn't solve my biggest fear. It wouldn't help if my house was broken into and the server stolen.
It wouldn't help in the event of a fire, tornado, or flood. I can get back much of my data like music or documents. But I cannot recreate my photos. I cannot recreate my daughter's first Santa visit, or her Baptism, or her first birthday. This is why it is so critical to have offsite backups. I used to have three external drives that got rotated between my house and my parents' house. But this relied on me to remember to do it and to keep up with it and it still left some data vulnerable.
Carbonite Solves this problem. Back up: The act of uploading a copy of your files to our servers for safekeeping. Backup: This is the copy of files that you've backed up to our servers. InfoCenter: This is the Carbonite user interface on the Windows version of the product. Are you curently on diet or you just want to control your food's nutritions, ingredients? We will help you find recipes by cooking method, nutrition, ingredients Check it out ».
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